Refund policy

1. Identification of the company

** Business **: Pharmacy of Ile Saint Louis
** Address **: 8 rue Jean du Bellay, 75004 Paris, France
** Contact **: Telephone: 01 43 54 39 09, E-mail : contact@Doctorka.com

2. Products

The cosmetic products of the brand Doctor K.A. sold on our website https://docteurka.com are subject to this return policy.

3. Right of withdrawal

In accordance with the provisions of article L221-18 of the Consumer Code, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal without having to justify reasons or to pay penalties .

To exercise your right of withdrawal, you must notify us of your decision by a declaration devoid of ambiguity (for example, letter sent by post, fax or email) or using the attached withdrawal form.

** Exceptions to the right of withdrawal: **
The right of withdrawal cannot be exercised for:
- Loked products cannot be returned for reasons of hygiene or health protection (for example, open cosmetic products).

The products must be returned to their original and complete condition (packaging, accessories, instructions, etc.), unprecedented and unused, allowing their new condition to be recommented. They must, if possible, be accompanied by a copy of the proof of purchase.

4. Return process

1. ** Retraction notification **:
- You can notify us your retraction decision by email to [contact email] or by mail at the following address: Pharmacy of Ile Saint Louis, 8 rue Jean du Bellay, 75004 Paris, France.
- You can also use the attached withdrawal form.

2. ** Return of products **:
- The products must be returned in their original packaging, not open and not used, within 14 days of the notification of your decision to withdraw.
- The return costs are the responsibility of the customer.

3. ** Return address **:
- Pharmacy of Ile Saint Louis, 8 rue Jean du Bellay, 75004 Paris, France.

4. ** Refund **:
- In the event of withdrawal, we will reimburse you all the payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, if necessary, a delivery method other than the less expensive standard delivery mode offered by us).
- The reimbursement will be made without excessive delay and, in any event, no later than 14 days from the day we are informed of your retraction decision.
- We may defer refund until the property is recovered or until you have provided proof of shipping of goods, the date chosen being that of the first of these facts.

5. withdrawal form

---

** withdrawal form **

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of Pharmacy of the Ile Saint Louis,
8 rue Jean du Bellay, 75004 Paris, France,
E-mail : contact@Doctorka.com :

I notify you by this my withdrawal of the contract relating to the sale of the property below:

• Ordered the [order date]/Received [date of receipt]:
• Consumer name:
  
• Consumer address:
  
• DESCRIPTION OF PRODUCTS TO RETURN:
  
• Consumer signature (only in the event of notification of this paper form):
  
• Date :

---

** Last update date: ** June 11, 2024

---

This return policy makes it possible to comply with French legislation and clearly inform consumers of their rights and the terms of return of cosmetic products from the brand Doctor K.A.